Privacy Policy

1. Introduction

EcoScale Technologies ("EcoScale," "we," "us," or "our") is an Indian company headquartered in Hyderabad, Telangana. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered Kubernetes optimization platform.

2. Information We Collect

We collect information that you voluntarily provide to us:

• Account registration — name, email, company name
• Demo scheduling — name, email, phone, company details
• Support inquiries — name, email, issue description
• Contact forms — name, email, message content
• Usage data — anonymized platform interaction metrics

We do not collect sensitive personal data unless voluntarily provided. Kubernetes cluster data accessed via our agent is limited to resource metrics and metadata only.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our services
• Process transactions and send billing information
• Respond to comments, questions, and support requests
• Send service updates, security alerts, and technical notices
• Improve our platform and develop new features
• Comply with legal obligations under Indian law

4. Data Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption at rest
• TLS 1.3 encryption in transit
• Role-based access controls (RBAC)
• Regular security audits and penetration testing
• SOC 2 Type II compliant controls

Our security operations are managed from our Hyderabad office. Despite these measures, no transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request data deletion at any time by contacting us. Upon account termination, data is retained for 90 days before permanent deletion. Anonymized aggregate data may be retained for analytics purposes.

6. Your Rights

Under Indian IT Act 2000 and applicable privacy laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• File a complaint with relevant authorities

7. Cookies & Tracking

We use essential cookies for authentication and platform security. Analytics cookies (Google Analytics, Microsoft Clarity) help us understand website usage patterns. You can control cookie preferences through your browser settings. We respect Do Not Track (DNT) signals.

8. Third-Party Services

We may share information with trusted third-party service providers who assist in operating our platform, including cloud infrastructure providers, analytics services (Google Analytics, Microsoft Clarity), CRM systems, and communication tools. All providers are contractually bound to protect your data in compliance with Indian data protection laws.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Material changes will be notified via email for registered users.

10. Contact Us

For questions, concerns, or data requests, contact our privacy team: